Where do you deliver and how much it cost?
We deliver worldwide! Shipping fees depending on the weight of the item and delivery location based on the shipping rate imposed by DHL commerce Malaysia and international by City-Link Express Malaysia
What kind of shipping method do you offer?
Shipping method :-
- Peninsular Malaysia / Sabah / Sarawak : DHL commerce Malaysia
- International Shipping :City-Link Express Malaysia
How long does delivery take?
Malaysia Shipping
- Peninsular Malaysia : 1 – 3 business days with exceptions on weekends and public holidays.
- Sabah / Sarawak : 3 – 5 business days with exceptions on weekends and public holidays.
How can I get my shipping information?
Once your order has been processed and packed, we will sent you an email containing a unique tracking number for you to keep track on the status of your parcel at all times. This tracking number will be sent to your registered email address. Please check your spam box / junk mail in case it’s there!
My items haven’t received yet. What should I do?
If your items have still not arrived, don’t worry. You could track the transit status of your order by click the following https://www.dhl.com/my-en/home/tracking.html .If you wish to speak to DHL customer service representative, they can also be contacted at 1 800 888 388 .
My order is not delivered/missing. I want a refund!
If this case happens, kindly email us your order detail information to our customer support email. Information required:
- Order ID number
- Customer’s name
- Customer’s contact number
We will assist you to check the status of your parcel and claim the refund from DHL commerce Malaysia. The process of refund will take about 3 months.
I received my order, but one of the item missing. What should I do?
If this case happens, kindly email us your order detail information to our support email. Information required:
- Item missing code
- Order ID number
- Customer’s name
- Customer’s contact number
We will assist you to check the status of your parcel and claim the refund from DHL commerce Malaysia. The process of refund will take about 3 months.
Where should I ship my order to?
Its up to your choice/convenience either to your home or office address. But please ensure there is someone who would be able to standby at that address by the moment DHL deliver the parcel. In the event of no one is physically able to collect your parcel on delivery after two attempts, your parcel will either be held at the nearest DHL office or sent back to us. We WOULD NOT REFUND or EXCHANGE if the parcel returned to us due unavailability of customer by the time parcel delivered. You have to bare the shipping cost for second time shipping.
Can I self-collect?
No. At the moment we are solely operating via online.
Can you expedite my delivery process?
Our delivery process is based on First Come First Served basis.
